Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. NOTE: Customers should be aware of the products details before purchasing them. Thus, there will not be any refund if customers purchased the wronged item.  CONVIAUTO will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 to 4 days after the confirmation.

Please return your purchase to the following address:

Address 1: No.237 & 237A, Jalan Bercham, Desa Kencana, 31400 Ipoh, Perak.
Address 2: No.23, Persiaran Menglembu Suria, Pusat Perniagaan Menglembu Suria, 30200 Ipoh, Perak.

Please contact us at or 016-5009898 / 012-9898701 if you have any questions or doubts.